Day to day Repairs

• Respond to all emergency* repairs within 4 hours;              
• Respond to all routine repairs within 21 calendar days;
• Offer you an appointment for routine repairs;
• Leave your home clean and tidy after doing the repair;
• Provide a 24-hour emergency repair service, 365 days a year;
• Invite tenants to sign-off repairs when they are happy with the work (from June 2008).  

• We will complete minor aids and adaptations within 31 calendar days of receiving a brief.

• We will produce a specification and drawing for aids and adaptations within 28 calendar days of receiving a brief from an Occupational Therapist;
• Once works are approved by the Occupational Therapist we will obtain quotes for works within 21 days.