The Residents’ Handbook is available to download in sections or as a whole document. If you want to view the whole handbook then click the link below. If you just want to look at a particular section of the handbook then you can do this by clicking on the relevant section link.
Our promises to you
Our Service Standards
Day to day repairs
Anti-social Behaviour
Lettings
Rent
Rent arrears
Minor aids and adaptations
Major aids and adaptations
Sheltered Housing
Supported Housing
Resident involvement
Home Ownership services
Information about residents
What to do when you first move in
What can I expect when I move in?
Can I move to a bigger or smaller home if i wish?
What must I do when I move out?
End of tenancy bonus
What are my rights as a resident?
What are my responsibilities as a resident?
Only or main home
Joint tenancies
Marriage/relationship
Lodgers and subletting
Assignment (passing on the tenancy)
Succession (the right to inherit a tenancy)
What makes a good neighbourhood?
What can I do to improve my neighbourhood?
Household rubbish
How we can help you get rid of unwanted items?
Cleaning
Car parts
Cars
Pets
Reward scheme for good residents
How do I request a repair?
How do I report an emergency repair?
What is an emergency repair?
How do I report a routine repair?
Appointment times
What is a routine repair?
Who does what?
What repairs and maintenance am I responsible for?
Rechargeable repairs
Useful information
Cutting energy costs
Allowing people access to your home
Some simple advice to help you maintain your home
Condensation
Frost precautions
Leaking, burst or frozen pipes
Electrics
Smoke detectors
Wall fixings
Central heating
Gas leaks
Fire
Double glazing
Stopcocks
Loft access
Fire safety in communal areas
Checks
Household insurance
Asbestos
What are we doing about asbestos in our properties?
Asbestos do’s and don’ts
How to use the diagnostic pages
Washbasins
Baths
Toilets
Water services
Heating
Kitchen sinks
Kitchen base units
Kitchen wall units
Internal doors
External doors
Windows
Stairs
Guttering
Roofing
Lighting
Power
External items
Fencing and gates
Drains
Fires and water heating
Floors, walls and ceilings
What is anti-social behaviour?
Harassment
How do I deal with a problem with my neighbour?
How we can help
Our response to your complaints
Who else can help?
Domestic Abuse
How is my rent set?
What are service charges?
When and how should I pay my rent?
Help and advice
What can I do if I can’t pay my rent?
Council Tax
Are there any other benefits that I can apply for?
Get your housing or council tax benefit claim off to a good start
Making a claim
Some do’s and don’ts
Acceptable forms of proof of National Insurance numbers
Acceptable forms of identification
Checklist for Housing Benefit Claims
What services are available in sheltered housing?
Sheltered Housing Managers
Help 24 hours a day, 7 days a week
Repairs service
Facilities
Guest rooms
Buggy charging rooms
Caretaking
Location
Extra Care
Gardening
Internal decorating
Vulnerable residents
Special needs
Smoke alarms
Help with DIY
Lifeline alarm
Residents Association
Service forums
Focus groups
Mystery shoppers
Resident reading panels
Community action groups
Surveys
Neighbourhood walkabouts
Complaints, comments and compliments
www.neighboursandneighbourhoods.co.uk
Getting involved
What is a complaint?
How can I make a complaint?
What happens next?
What if I’m still not happy with the outcome?
How many stages are there?
What if I’m still not satisfied?
How can I find out more?
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