We provide a 24 hour, 365 day per year emergency repairs service. We aim to keep costs down for all our tenants, so it is important that you only use the emergency call-out service for genuine emergencies. Tenants who misuse our emergency repairs service will be charged £15.

Click here to see a full list of emergency repairs.

To report an emergency repair please telephone 0800 876 6060 at any time.

 If you smell gas:

• Switch off the appliance.
• Shut off the gas supply at the meter control valve.
• Call Gas Emergency Services on the Gas Emergency Freephone Number 800 111 999.
• Open all doors and windows to ventilate the room
• Do not operate any electrical switches or use a naked flame.

A Guide to Repairs