Rent is charged weekly and is due in advance on the Monday of each week.

• It is your responsibility to pay your rent.
• You will be sent statements of your rent account on a quarterly basis. Check the statement and make sure it is correct.
• If you are entitled to Housing Benefit make an immediate application to your local council. If you need help with completing the form contact our Housing Benefits Advisor.
• It is your responsibility to apply for Housing Benefit. Any Housing Benefit you receive must be used to pay your rent.
• If you have a problem paying your rent please contact us immediatley. We are here to help. Call 0800 876 6060 for further details.

Rent Surgeries and evening appointments

If you cannot contact us during the day make an appointment to come along to our Tuesday evening rent surgery which runs from 5.15pm until 7pm. Call 0800 876 6060 to make an appointment.