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Service Promises & Standards

 

As a key priority, we aim to provide you with the best possible service at all times. To help us achieve consistently high standards, we have set ourselves a number of Service Promises and Standards. 

Our Service Promises explain how we will deliver service to our customers. 

Our Service Standards outline the key services we will provide. In many cases there is a timescale for providing these services. 
 
If we fail to provide a service within the timescale, please let us know.
 
Click here to see how we performed against our service standards between April to June 2009.
 

We want to know when we are doing things wrong. We want to know when the service is great. And we want your suggestions for improving everything we do. So please let us have your complaints, comments and compliments. We use this information to shape and improve the services we provide. 

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